Congratulations Globat.com, you've won my award for worst domain registrar of 2007, and ever for that matter! Here's a little story as to why you have received this award:
Back in 2006 I registered several domains at the introductory price of $1.99 a domain (or somewhere in that price ballpark). For each domain I had to create a username and password, so I kept a file of all of my usernames and passwords, and explicitly remember logging into each account and turning off auto-renew features, as well as having to change DNS settings. Fast-forward ahead 11 months down the road, and I start receiving notifications via e-mail that my domains are expiring. I attempt to login to change the auto-renew settings (again), but guess what? I'm unable to login! Alright, that's fine, perhaps I was drunk and typed all of my usernames and passwords wrong (no, this didn't happen) - I'll just request the information to be sent to my e-mail address. You guys obviously have my account information somewhere since I keep getting notifications, but yet when I attempt to retrieve my information, my e-mail address does not exist for any of my registered domains - how clever of your automated system! I then decided to attempt to call your 800 number, only to be sent to voicemail. I left a voicemail, and never received a response. I also sent a support e-mail via your online form and never received a response. After contacting my credit card company, they suggest to call an alternate number that was on my statement, which actually gets me talking with a human. After they suggest that I use the online chat system, I receive a promising e-mail with a list of my domains that I wish to cancel. However, after my response back to them to cancel the domains, and several follow-up e-mails every few days later, I have yet to receive a refund. Thus, here I am, with me graciously handing this award out to you, Globat.com! By the looks of things (from others complaining), I'm not the only one that's giving you this award. Keep up the good work!
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